Question 1

Do you set the bouncy castle up?

Accepted Answer

Yes, we take it to your preferred location of the garden (providing where it will be set up is a safe area to do so). Standard castles take approximately 20-30 minutes to set up although this does depend on how far the location is from where we have to park and how good the access is etc. Larger items such as our  Inflatable Slides and Disco Domes take a little longer, usually 30-45 minutes.

Question 2

Is there anything I need to do before booking?

Accepted Answer

Please measure the garden or find out details regarding your venue, to ensure that the castle will fit. Please bear in mind that castles require a couple of feet extra either way to ensure they fit correctly and do not knock into fences/walls etc. All the sizes of the inflatables, and  the required space are listed on the individual item pages, but please contact us if you have any questions or need any clarity on sizes.

Question 3

Can the Bouncy Castle or Inflatable go on concrete?

Accepted Answer

Unfortunately not no, we can put inflatables and bouncy castles indoors subject to sizing
requirements but we are unable to put them outdoors on hard surfaces as we are unable to peg the castle down. We are also unable to place bouncy castles and inflatables on astro turf, woodchip, sand, gravel and the like.

Question 4

What areas do you deliver to?

Accepted Answer

We deliver inflatables all over Surrey however, depending on how far you are from Hampton
Wick, Kingston there may be a delivery charge. To check what your delivery charge is please
select the item you would like to hire, check it is available on the date you require it, and then
select your postcode. After selecting your postcode the delivery charge will clearly be displayed. Alternatively please contact us to find out your delivery charge. Please note for larger events we can go out of our standard postcode range.

Question 5

Do you need us to do anything before you deliver the castle?

Accepted Answer

1. Please check access to the garden is clear to ensure a swift set up and that the area the
bouncy castle or inflatable will be in is clear of structures such as swings and any other
items.
2. Please also ensure there is no animal foul in the area.
3. Please check the access - Most of our castles require a minimum of 3 feet access width

Question 6

How many people can go on a castle at one time?

Accepted Answer

The appropriate number of people varies from castle to castle, but as a general rule of thumb 15 x 12 castles/17 x 15 slides combos/15 x 11 castles and 12 x 12 castles are suitable for 6-8 children at any one time. Adult castles are of course larger, however, so are the users, so these are also suitable for about 6-8 adults or 8-10 children.

Question 7

Do I need power?

Accepted Answer

Yes! Unless you have asked us to provide a generator for which there is an additional fee. We provide all items and accessories needed for the bouncing to begin apart from the power.

Question 8

What happens if it rains?

Accepted Answer

The vast majority of our bouncy castles have shower covers although several don't - please check on the individual item page which specifies if the item has a rain cover.

Question 9

What times do you drop off the castles?

Accepted Answer

We drop off at 11am or before, however we aim to meet your requirements, so please give us a call to discuss your individual needs. The scheduling is done several days before and we often drop off earlier to ensure that we get to everyone on time. Deliveries begin from 7am. We welcome bookings that need specific drop off and pick up times such as village halls however these are done on a first come first served basis as we can't be in too many places at the same time! Standard hires last a maximum of 6 hours although if you need it longer than this it can be arranged.

Question 10

What is the latest time you pick up?

Accepted Answer

All standard hires have a latest pick up time of 19:00 If you need your castle picked up later than this we charge £10.00 per hour after 19:00 up until 22:00 or you can select overnight hire which is £30.00 If you choose this option you are guaranteed to get the castle until 07:00 the following morning, although we only pick up at this time if the castle is out again.

Question 11

Do you offer overnight hire?

Accepted Answer

Yes we do, overnight hire is an additional £30.00 and the castle will be picked up the following morning. When paying the overnight fee you will have the castle until at least 07:00 the following morning and the only reason we would pickup that early is if the castle is out again that day.

Question 12

Can we book last minute?

Accepted Answer

Yes, we welcome last minute bookings, however please be aware that many of our castles are booked 4-6 weeks in advance, so to ensure you get your first choice please call as early as possible. Please call us

Question 13

Do you require a deposit?

Accepted Answer

We do not require a deposit for most items, just payment on delivery of the castle. However, if there are several items ordered, or larger singular items then we reserve the right to ask for a deposit. If you wish to pay in advance you can pay by BACS/Transfer. Otherwise, please ensure you have payment ready for when we deliver the bouncy castle.

Question 14

What happens if I need to cancel my booking?

Accepted Answer

Cancellations due to bad weather are free, just please let us know before 08:00 on the morning of the hire. Cancellations within two weeks of booking for all other reasons are subject to a 25% cancellation charge due to the fact that item(s) have been held for you preventing others from booking.

Question 15

Can I use my inflatable inside or outside?

Accepted Answer

All of our bouncy castles are suitable for both indoor and outdoor use, however, if your party is between 1st November and 31st March please be aware that the weather is a big factor and if the area is to muddy and wet we have the right to re-book or cancel the booking.

Question 16

Can the bouncy castle go outdoors on artificial grass or astro turf?

Accepted Answer

Question 17

Is there a minimum order value?

Accepted Answer

Yes, the minimum order value is £60 not including any delivery.

Question 18

Accepted Answer

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Bounce Party

FAQ

Bounce Party & Tiger Tots

email: paul@bounceparty.uk

07375952347